Deskside Technician I – Full-Time (Onsite

Location: Dubai, United Arab Emirates
Employment Type: Full-Time, Onsite
Industry: Information Technology / Desktop Support / Technical Services
Experience Level: Entry to Mid-Level (1+ Year)
Language Requirement: English (Bilingual preferred – English + Arabic or other local language)

Job Overview:

We are hiring a highly motivated and technically proficient Deskside Technician I to join our dynamic IT support team in Dubai. This full-time onsite position is ideal for someone who enjoys solving technical issues face-to-face and providing exceptional customer service. You will be responsible for troubleshooting hardware, software, and networking issues while working closely with the Service Desk and IT teams under the IMACR contract framework.

This role offers an excellent opportunity to work with a variety of technologies, including Lenovo PCs, Apple iPads, Mobile Device Management (MDM) solutions like MobileIron, Windows OS, Microsoft Office Suite, and more.

🔧 Key Responsibilities:

Onsite Support: Provide prompt deskside support to resolve hardware, software, and connectivity issues directly at end-user workstations.
Hardware Troubleshooting: Diagnose, repair, and support Lenovo desktops/laptops, printers, and peripheral devices (e.g., scanners, keyboards, monitors).
Software Support: Resolve issues related to Windows 7 and above, Microsoft Office Suite (2010 or newer), Skype for Business, and McAfee Endpoint Protection.
Apple Device Management: Configure, deploy, and support Apple iPads; prior experience with MobileIron or other MDM tools is a strong advantage.
IMAC Services: Perform Install, Move, Add, Change, and Remove (IMACR) tasks, including employee desk relocations and workstation setup.
Networking Basics: Conduct basic network diagnostics (LAN, IP configuration, internet connectivity) and collaborate with network engineers if needed.
System Imaging: Use imaging tools to deploy operating systems and standard software packages to new or reconfigured workstations.
Virus Protection: Implement and maintain virus detection, removal, and security policies in line with company standards.
Printer Support: Install and troubleshoot printers, multi-functional devices, and print server issues.
Ticket Management: Accurately log, update, and close incidents and service requests in the ticketing system, ensuring proper documentation.
Collaboration: Coordinate with service desk teams, escalate complex issues, and ensure timely resolution of all end-user problems.
Engineering Application Support: Provide front-line support for specialized engineering or design applications used within the organization.
Active Directory: Apply basic knowledge of Microsoft Active Directory to assist with user account creation, password resets, and access control.

💡 Skills & Qualifications:

Minimum 1 year of hands-on experience in IT support, deskside, or field service technician roles.
Strong understanding of PC hardware, peripherals (monitors, printers), and operating systems (Windows 7/10/11).
Familiarity with desktop imaging tools, system deployment, and MDM platforms.
Experience in basic network troubleshooting (Ethernet cables, IP settings, DNS/DHCP knowledge).
Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
Working knowledge of endpoint protection software such as McAfee or similar.
Exposure to Active Directory and user account lifecycle management.
Prior experience supporting enterprise or engineering applications is a plus.

🧠 Personal Attributes:

Customer-Focused: Strong customer service orientation with a friendly and helpful attitude.
Communication: Excellent verbal and written communication skills, with the ability to explain technical information in simple terms.
Organized: Well-organized and able to manage multiple issues/tasks simultaneously.
Proactive: Self-driven with strong problem-solving abilities and a desire to take ownership.
Team Player: Collaborative and willing to work across teams to ensure customer satisfaction.
Adaptable: Comfortable in a fast-paced environment with shifting priorities.
Language: Bilingual candidates (English + Arabic or other regional languages) will be given preference.

🚀 Why Join Us?

Opportunity to work in a cutting-edge IT environment with world-class tools and systems.
Gain exposure to enterprise-level hardware and applications.
Collaborative and supportive work culture with room to grow.
Be part of a global technical support network and make an impact by solving real-world issues.