Are you passionate about e-commerce and customer satisfaction? We are looking for an experienced E-commerce Customer Success Manager to join our dynamic team at Jobe55. In this key role, you will be the vital link between our customers and internal teams, ensuring customers not only achieve their goals but also gain maximum value from our e-commerce platform and services. You will be responsible for nurturing lasting relationships, driving customer loyalty, and enabling seamless post-sale experiences.
Key Responsibilities
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Customer Onboarding & Qualification: Welcome new customers with a warm, professional approach. Conduct detailed discovery calls to understand their business goals, challenges, and specific e-commerce needs.
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Customer Relationship Management: Serve as the primary point of contact for customers via Telegram, email, and other communication channels, ensuring prompt, accurate, and helpful responses.
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Cross-functional Coordination: Collaborate closely with design, store development, marketing, and advertising teams to implement tailored customer solutions smoothly and efficiently.
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Customer Success Monitoring: Track customer progress post-launch using CRM tools and analytics. Identify potential issues or opportunities early, and proactively intervene to guarantee customer satisfaction and success.
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Documentation & Reporting: Maintain meticulous records of all customer interactions, follow-ups, and support activities within CRM software to ensure transparency and continuity.
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Continuous Improvement: Gather customer feedback and insights to help improve our e-commerce products, features, and service delivery. Suggest and implement customer-centric improvements.
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Upselling & Retention: Identify upselling and cross-selling opportunities to maximize customer lifetime value while ensuring their needs and expectations are met.
Qualifications & Skills
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Proven experience in e-commerce management, including practical expertise in store setup, product selection, and digital marketing strategies.
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Exceptional communication skills, both written and verbal, with a professional and customer-centric approach.
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Strong familiarity with Customer Relationship Management (CRM) platforms (e.g., Salesforce, HubSpot, Zoho) and ability to leverage CRM data for customer success.
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Excellent command of the English language (reading, writing, and speaking).
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Ability to multitask, prioritize, and manage pressure in a fast-paced, dynamic environment.
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Highly organized, detail-oriented, proactive, and passionate about delivering outstanding customer experiences.
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Analytical mindset with problem-solving skills and a drive for continuous learning and improvement.
Why Join Us?
At Jobe55, you’ll be part of a fast-growing e-commerce environment where your expertise directly impacts customer satisfaction and business growth. We offer a supportive team culture, opportunities for career advancement, and the chance to work with exciting e-commerce projects that make a real difference.
