Technical Support Engineer – Elevate Customer Experience Through Smart Solutions

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Location: Remote / Global
🕒 Job Type: Full-Time
💼 Industry: Cybersecurity | AdTech | SaaS
🌐 Website: www.jobe55.com

✅ About the Role

We are actively seeking a highly skilled and motivated Technical Support Engineer to join our innovative, fast-paced team. This role is ideal for professionals passionate about technology, automation, and customer success. You will be responsible for building and optimizing customer operations workflows, automating systems, and managing integrations across multiple platforms such as Salesforce, Jira, Google Cloud Platform, Slack, and more.

If you are a tech-savvy problem solver who thrives on autonomy and wants to make a real impact in the cybersecurity and digital advertising space, we’d love to hear from you.

🔐 About the Client

Our client is a leading cybersecurity company specializing in bot defense and anti-malvertising solutions for AdTech companies. Their cutting-edge security products protect platforms including SSPs (Supply-Side Platforms), DSPs (Demand-Side Platforms), agencies, and digital publishers from various online threats.

They provide:

  • Seamless partner onboarding & API-based integration solutions

  • Custom reporting consoles and dashboards

  • Real-time defense systems against malicious online activity

🎯 Key Responsibilities

  • Design, build, and maintain technical integrations using modern APIs, automation tools, and scripting languages.

  • Develop, test, and optimize SQL queries (especially in BigQuery) to support reporting, data analysis, and backend operations.

  • Create and maintain web-based applications using HTML, JavaScript, and modern web standards.

  • Customize and extend Salesforce (SFDC) functionality—working with SFDC objects, fields, APIs, and integration tools.

  • Develop custom Jira workflows, automation, and integrations using Jira APIs and JQL.

  • Write automation scripts using Python and Google Apps Script to streamline processes.

  • Utilize third-party tools (e.g., Tray.io, Zapier, Workato) to create low-code/no-code operational solutions.

  • Leverage Google Workspace APIs to build scalable automation pipelines and tools.

  • Deploy and manage applications within the Google Cloud Platform (GCP) environment.

  • Integrate Slack and other collaboration platforms to enhance internal and customer communications.

  • Work collaboratively with internal stakeholders to translate business needs into scalable technical solutions.

  • Document processes, technical designs, and troubleshooting guidelines for knowledge sharing and operational clarity.

  • Actively participate in agile development processes, code reviews, testing, and deployment cycles.

🧠 Required Skills & Qualifications

  • Minimum 2+ years of hands-on software development experience

  • Advanced SQL expertise, especially in Google BigQuery

  • Proficiency in HTML, JavaScript, and understanding of HTTP request methods (GET, POST, etc.)

  • Demonstrated experience working with RESTful APIs and platforms like:

    • Salesforce

    • Jira

    • Google Workspace

    • Slack

    • AI tools (e.g., OpenAI, ChatGPT APIs)

  • Familiarity with Business Intelligence tools such as:

    • Looker

    • Tableau

    • Microsoft Power BI

  • Excellent analytical and troubleshooting skills

  • Upper-Intermediate or higher level of English communication skills, both written and spoken

  • Strong time-management and self-organization skills—ability to work independently and remotely

💡 Bonus Skills (Nice to Have)

  • Basic proficiency in Python

  • Experience with Jira Plugin Development and advanced JQL

  • Understanding of OAuth 2.0 and secure authentication protocols

  • Familiarity with log analysis tools such as Kibana, Datadog, or ELK Stack

  • Experience building integration workflows using no-code automation tools

🌟 Why You Should Apply

  • Work with a global cybersecurity leader protecting the digital ecosystem

  • Gain experience with high-impact technologies like AI APIs, Google Cloud, and Salesforce

  • Be part of a collaborative, remote-first, and fast-growing team

  • Make a real difference by helping clients secure their platforms and data

  • Opportunities to grow your career in technical support, DevOps, or software engineering

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